GOOGLE · REVIEWS · VISIBILITY
Collect Google reviews automatically
Happy customers rarely leave reviews on their own — unhappy ones do. We ask for a review automatically after each appointment, suggest replies to incoming reviews, and build a profile that matches the work you actually do.
Why good businesses have poor profiles
Only unhappy customers write unprompted
Satisfied customers don't think about reviews. The result is a profile that distorts your actual work.
Asking gets forgotten
In day-to-day business nobody asks — and when they do, it's irregular and unsystematic.
Reviews go unanswered
To someone searching, unanswered criticism weighs heavier than the criticism itself.
Reviews decide whether they call
In local search, prospects compare stars and review counts first — the website comes second.
How review management works
What gets automated is the reminder, not the opinion.
- 1
Ask at the right moment
Shortly after the appointment, while the impression is fresh — automatically by WhatsApp or SMS, with a direct link to your review profile.
- 2
Suggested replies for every review
Each new review gets a suggested reply in your tone of voice. You review, adjust and publish.
- 3
Handle criticism internally first
Dissatisfaction should reach you, not appear unannounced in your profile. The flow offers customers the direct route to you first.
- 4
Track the trend
You see how reviews develop over time and which topics keep coming up.
Worth knowing
- We don't buy reviews or write them on customers' behalf. Purchased reviews breach competition law and get removed by Google.
- Reviews must not be filtered: deliberately asking only satisfied customers and excluding others is not permitted.
- The review request itself can count as promotional contact — we set it up with the consent rules of Section 7 UWG in mind.
- GDPR: data processing agreement, EU hosting, external data protection officer.
Frequently asked questions about review management
Is this allowed?
Asking customers for an honest review is permitted and common practice. Buying reviews, writing them yourself, or asking only satisfied customers would not be.
Are unhappy customers asked too?
The request goes to all customers equally — anything else would be unlawful filtering. The flow does offer a direct route to you beforehand so problems can be resolved.
Does the AI write our replies?
It drafts suggestions in your tone of voice. Nothing is published without your approval — with reviews, a personal tone matters.
Which platforms are supported?
The focus is Google, because that's where local visibility is decided. Other platforms are assessed depending on your industry.
How quickly does the profile improve?
It depends on customer volume: more appointments mean reviews accumulate faster. No particular star rating can be promised — that depends on your work.
What if a review is unfair or untrue?
Clearly unlawful or false reviews can be reported to Google. We help with the reasoning; the decision is Google's.
A profile that reflects your work
In a free strategy call we look at your current review profile and show what's realistically achievable.
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