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An AI chatbot that resolves enquiries instead of just greeting
Most chatbots can manage a contact form. A Brandmize AI chatbot answers real questions from your own knowledge, qualifies the enquiry and books appointments — on your website, on Instagram and in Messenger, from one system.
What the chatbot takes over
One system, several channels — and the customer service that otherwise blocks your team.
Every digital channel at once
Website chat, Instagram direct messages and Facebook Messenger run through the same assistant and the same inbox. One knowledge base, one tone of voice, no tool switching.
Customer support automation
Recurring questions — opening hours, availability, order status, terms — are answered instantly. Your team only handles the cases that genuinely need expertise.
Why most chatbots achieve nothing
They can only do forms
A classic widget collects a name and an email. The actual question stays unanswered — and the visitor leaves.
They don't know your business
Without a maintained knowledge base a bot answers generically or wrongly. That costs more trust than it saves work.
Instagram messages disappear
Direct messages land on someone's phone instead of in the system. Whoever replies can't see what was discussed before.
The same questions, every day
A large share of enquiries repeat. Each one still costs your team time and focus.
How we set the chatbot up
The assistant gets your knowledge, your tone of voice and clear boundaries — it should be helpful, not creative.
- 1
Build the knowledge base
We collect what your customers actually ask: services, processes, prices, edge cases. That becomes the basis for answers you can stand behind.
- 2
Connect the channels
A website widget styled to match your site, plus Instagram and Messenger through the official Meta interfaces.
- 3
Qualify instead of collect
The assistant asks the follow-up questions your sales team would ask, and recognises how serious and urgent an enquiry is.
- 4
Appointment or handover
Suitable enquiries turn straight into a booking. Everything else lands in the shared inbox with its history.
Worth knowing
- Answers come from your knowledge base — the assistant should refer on rather than guess when it doesn't know something.
- Transparency under the EU AI Act: users are told they are chatting with an AI system.
- GDPR: data processing agreement, EU hosting, external data protection officer.
- More than 20 languages — the assistant replies in the visitor's language.
Frequently asked questions about AI chatbots
How is this different from a normal chatbot?
A classic widget works with fixed click paths and ends in a form. Our assistant understands freely worded questions, answers from the knowledge you provide, and can book appointments.
Does the AI make answers up?
It is designed to answer from your knowledge base and hand over to a human when something is unclear, rather than speculate. We test exactly those cases before going live.
Does it work on Instagram and Messenger too?
Yes, via the official Meta interfaces. All channels come together in one shared inbox, including conversation history.
Does the chatbot need a cookie banner?
That depends on the specific integration. We set it up so it is clean under data protection law and document the processing for your privacy policy.
What if someone tries to trick the assistant?
It stays within its subject and does not engage with topics outside its remit. Unusual conversations are flagged into the inbox for review.
How many enquiries can it handle?
The share depends heavily on your industry and the quality of the knowledge base. Realistically, recurring standard questions run largely automatically — the remaining cases reach your team well prepared.
Test the chatbot with your real questions
Send us the ten questions customers ask most — we'll show you in the strategy call how the assistant answers them.
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