CALENDAR · CONFIRMATION · REMINDER
Online appointment booking that runs without you
Appointments rarely come up when someone is free to answer the phone. With online booking by phone, WhatsApp and website, customers book themselves — the calendar is checked in real time, confirmation and reminders go out automatically.
Why scheduling eats so much time
Booking ties up the phone
Every booking costs several minutes of conversation — time missing for the customers in front of you.
People want to book after hours
Anyone trying to book in the evening usually finds voicemail or a contact form.
Double bookings and gaps
When several people enter appointments, overlaps happen — or the calendar stays emptier than it needs to be.
No-shows
Without reminders, a share of customers don't turn up. Every no-show is a slot nobody else could take.
How the booking works
Booking happens wherever the customer already is — not only on a booking page.
- 1
Book on any channel
By phone through the AI assistant, in a WhatsApp chat, or directly on the website. The same calendar state everywhere.
- 2
Real-time availability
Free slots are checked live before anything is offered — including buffers, resources and who is responsible.
- 3
Instant confirmation
The customer gets the confirmation on the same channel they booked through.
- 4
Reminder before the appointment
An automatic reminder by WhatsApp or SMS, with an easy way to reschedule instead of simply not showing up.
Worth knowing
- Calendar integrations include Google Calendar, Microsoft Outlook and Cal.com.
- You set the rules: lead time, buffers, which appointment types are bookable online and which are not.
- Confirmations and reminders are service messages about an active booking, not advertising.
- GDPR: data processing agreement, EU hosting, external data protection officer.
„Our internal processes were completely disorganised. Today everything is digitised — from patient communication to internal time tracking and holiday planning. It has noticeably taken the pressure off our team.“
Frequently asked questions about online booking
Which calendars can be connected?
Google Calendar, Microsoft Outlook and Cal.com among others. For industry-specific software we check the interface case by case.
Can we exclude certain appointments from online booking?
Yes. You decide which appointment types are bookable online, how much lead time is needed, and which cases always go through your team.
What happens with cancellations?
The slot is released automatically. On request we notify contacts waiting for an earlier appointment.
Does this really reduce no-shows?
Reminders typically reduce no-shows because rescheduling is easier than cancelling. We don't promise a fixed rate — it depends heavily on your industry and clientele.
Can multiple locations or staff be mapped?
Yes. Appointments can be assigned to resources, rooms or individual people, including different opening hours.
Does it work in multiple languages?
Yes, booking runs in the customer's language — more than 20 are supported.
Fill the calendar without phone work
In a free strategy call we look at your appointment types and show what makes sense to open up for online booking.
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