VOICE AGENT · AVAILABLE 24/7
An AI voice agent that answers every call
Every unanswered call is a customer dialling the next number. An AI voice agent picks up, understands the request, answers questions and books appointments straight into your calendar. Around the clock, in more than 20 languages.
What a missed call actually costs
Voicemail is a dead end
A large share of callers leave no message at all. They simply call the next provider — who wins the job.
Peak times collide with day-to-day work
When everyone calls at once in the morning, the line is busy — exactly when your team is already stretched.
Nobody answers evenings or weekends
A large share of enquiries arrive outside opening hours. By Monday the decision has usually been made.
Answering services cost a lot and know little
An external answering service takes messages but can neither see your calendar nor answer a technical question.
How your AI voice agent works
The voice agent gets its own number or takes over your existing one — optionally only after several rings, when nobody picks up.
- 1
It answers — on the first ring
A natural voice with real language understanding. No touch-tone menu, no hold queue, no 'leave a message after the tone'.
- 2
It understands the request
New or existing customer, urgent or routine, booking or follow-up question — the agent recognises the case and responds accordingly.
- 3
It answers what it's allowed to
Opening hours, services, directions, prices, responsibilities: all from the knowledge base you define. What it doesn't know, it doesn't invent.
- 4
It books the appointment
Real-time calendar check, slot booked, confirmation and reminder sent automatically by SMS or WhatsApp.
- 5
It hands over cleanly
Urgent or complex cases are transferred, or logged in your system with a transcript and a callback request.
Worth knowing
- Reachable around the clock — nights, weekends and public holidays included.
- More than 20 languages: the agent replies in the caller's language.
- Transparency under the EU AI Act: callers are told they are speaking with an AI system.
- GDPR: data processing agreement, EU hosting, external data protection officer. Call recordings only with a proper legal basis.
- Not suitable for emergency calls or time-critical hazard reporting — that needs a human on-call service.
„Our internal processes were completely disorganised. Today everything is digitised — from patient communication to internal time tracking and holiday planning. It has noticeably taken the pressure off our team.“
Frequently asked questions about AI voice agents
Do callers notice they're speaking to an AI?
The voice sounds natural, but we hide nothing: the EU AI Act requires that people are informed when they interact with an AI system. That is built in and cannot be switched off.
What does an AI voice agent cost?
It depends on call volume, how many numbers are connected and which systems we integrate. We work through your specific case in the free strategy call.
Can I keep my existing phone number?
Usually yes. Alternatively we add a second number, or have the agent take over only after several rings when nobody picks up.
What happens with complicated requests?
The agent transfers the call or records the callback request with full detail. Your team sees the transcript and calls back informed — the customer never repeats themselves.
Can the agent also make outbound calls?
Yes, for appointment reminders or follow-ups. For promotional calls the consent rules of Section 7 UWG apply — for consumers, explicit prior consent is required.
Which languages does it speak?
More than 20, including German, English, Arabic and Turkish. It detects the caller's language and switches by itself.
Are calls recorded?
Only if you want that and the data protection requirements are met, including a notice at the start of the call. Transcripts and summaries do not require an audio recording.
How long does setup take?
It depends on scope: building the knowledge base, connecting calendars, testing the conversation flow. We only go live once the answers hold up in test calls.
Hear what your voice agent sounds like
In a free strategy call we run through typical calls from your business — then you decide whether it fits.
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